Since 1986, our founder, Dr John Ortner, has been immersed in the premium hotel culture of the customer being at the centre of everything we do.
In 2006, we saw the opportunity to expand this customer ethos and outsource our expertise into the office environment – starting with a major Australian bank. Since then, we have continued to learn, improve, and grow.
We have learned to create value at multiple touchpoints, improved the depth and breadth of our subject matter expertise, and grown our business to have hundreds of people delivering excellence in customer experience and high levels of employee engagement in offices throughout Australia, Singapore and, more recently, New York.
In 2020, we faced disruption with resilience. Listening and responding to the needs of our clients provided us with more opportunities to learn, improve, and grow.
In 2021, our business remains focused on others. Now, more than ever, we are determined to help organisations achieve their goals and get people safely and quickly back to work.